From:  Stephanie Hobson <shobson@mozilla.com>
Date:  14 Mar 2015 00:07:06 Hong Kong Time
Newsgroup:  news.mozilla.org/mozilla.mdn.services
Subject:  

Re: MDN Services "support"

NNTP-Posting-Host:  63.245.216.66

#3 seems like it would have the lowest time drain on our team. Rather than
needing to reply to each email as well as track work it would let us
consolidate/mark as duplicate common requests and manage notification of
bug/request/support fixes from one location.

If we go with bugzilla it would be nice to have a URL with the correct
component etc already selected.

Stephanie.


On Fri, Mar 13, 2015 at 7:29 AM, John Karahalis 
wrote:

> In the early stages, a bug tracker might be best. I suspect most people
> will be reporting bugs and requesting features, and even most support
> requests will be testaments of unclear or misleading user interfaces.
> Capturing the history of requests/confusions someplace permanent, and
> someplace that encourages acting upon them, would be super helpful.
>
> On Fri, Mar 13, 2015 at 10:08 AM, Luke Crouch  wrote:
>
> > mdn-services,
> >
> > We need to set up some kind of support channel for developers who start
> > using the first MDN services prototypes. (Security prototype should be
> > usable by the end of this month.)
> >
> > We discussed simply setting up support@developer.mozilla.org, but we
> can't
> > create email aliases at mozilla sub-domains. So, our options are:
> >
> > 1. Direct users to this list for support requests
> > 2. Create a new mdn-services-support@lists.mozilla.org list
> > 3. Direct users to each project's independent channel (e.g., GitHub issue
> > tracker, bugzilla)
> > 4. Something else I'm not considering?
> >
> > Does anyone have a strong preference which way we go?
> >
> > -L
> > _______________________________________________
> > mdn-services mailing list
> > mdn-services@lists.mozilla.org
> > https://lists.mozilla.org/listinfo/mdn-services
> >
>
>
>
> --
> John Karahalis
> Mozilla
> openjck.com
> _______________________________________________
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>