From:  Vlad Dascalu <vladd@bugzilla.org>
Date:  28 Jan 2016 06:21:07 Hong Kong Time
Newsgroup:  news.mozilla.org/mozilla.dev.apps.bugzilla
Subject:  

Re: How can Bugzilla automatically create a ServiceNow Ticket?

NNTP-Posting-Host:  63.245.214.181

Hi Rose

>> adding the functionality of having Bugzilla automatically create a ServiceNow ticket?

I assume you mean https://en.wikipedia.org/wiki/ServiceNow .

Your question doesn't describe the context around it. What's the
use-case? Do you want to duplicate bug reports in two systems (upon
creating a new bug in Bugzilla, have it mirrored in ServiceNow?) Why
do you want to do that? What should happen with the follow-up
comments? Try to describe the use-case behind your question.

There are two methods that might solve something related to your question:
1) you subscribe a user to receive mail and then you have a separate
process which processes that mail by creating ServiceNow entries.
2) you use bug_end_of_create hook from
https://www.bugzilla.org/docs/tip/en/html/api/Bugzilla/Hook.html
but more information is needed to clarify what's the trigger for
creating ServiceNow entities.

On Wed, Jan 27, 2016 at 11:16 PM, RoseEgg  wrote:
> Hello,
>
> How may I go about adding the functionality of having Bugzilla automatically
> create a ServiceNow ticket?
>
>
>
> --
> View this message in context: http://mozilla.6506.n7.nabble.com/How-can-Bugzilla-automatically-create-a-ServiceNow-Ticket-tp350791.html
> Sent from the Bugzilla - Dev mailing list archive at Nabble.com.
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