From:  Anthony Hughes <>
Date:  15 Jul 2016 04:49:29 Hong Kong Time

Reducing the NVIDIA Blacklist


Hello Bugmasters,

We recently relaxed our graphics blocklist for users with NVIDIA 
hardware using certain older graphics drivers. The original blocklist 
entry blocked all versions less than v8.17.11.8265 due to stability 
issues with NVIDIA 182.65 and earlier. We recently learned however that 
the first two numbers in the version string indicate platform version 
and the latter numbers refer to the actual driver version. As a result 
we were inadvertently blocking newer drivers on older platforms.

We have since opened up the blacklist for versions newer than (Win XP) and (Vista/Win7) via, effectively drivers released beyond 
mid-2009.This change only exists on Nightly currently but we expect it 
to ride the trains unless some critical regression is discovered.

If you are triaging bugs and user feedback, or are engaging with users 
on social media, please keep an eye out for users with NVIDIA hardware. 
If the user does have NVIDIA hardware please have them check the 
Graphics section of about:support to confirm if they are using a driver 
version that was previously blocked. If they are try to help them get 
updated to the most recent driver version. If the issue persists, have 
them disable hardware acceleration to see if the issue goes away.

The same goes if you are a user experiencing quality issues (crashes, 
hangs, black screening, checkerboarding, etc) on NVIDIA hardware with 
these drivers. Please make sure your drivers are up to date.

In either case, if the issue persists please file a bug via so we can investigate what is happening.

Feel free to email me if you have any questions.

Thank you for your help!

Anthony Hughes
Sr. QA Engineer, Platform GFX
Mozilla Corporation