From:  Kadir Topal <atopal@mozilla.com>
Date:  24 Jun 2013 17:10:34 Hong Kong Time
Newsgroup:  news.mozilla.org/mozilla.bugmasters
Subject:  

Re: Support bug day, June 6th

NNTP-Posting-Host:  63.245.216.66

Hi Liz,

Thanks again for organizing this. I wish I had not been on vacation and 
could have participated, but I'm looking forward to going through the 
bugmails for this :) I hope we can repeat this some time soon.

Thanks!
Kadir

Rosana Ardila schrieb:
> Fantastic!
>
> Thank you so much!
>
> Regards,
>
> Rosana
> On 6/4/13 2:11 PM, Tyler Downer wrote:
>> Done :)
>>
>> https://support.mozilla.org/en-US/forums/contributors/709248
>>
>> Tyler Downer
>> User Advocacte for All Things Firefoxy
>>
>> On 6/4/13 11:48 AM, Rosana Ardila wrote:
>>> Thanks for all this Liz!
>>>
>>> Tyler, it would be great if you can post this, so that our community
>>> gets some time to prepare!
>>>
>>> Cheers,
>>>
>>> Rosana
>>> On 6/4/13 1:46 PM, Tyler Downer wrote:
>>>> Hey Liz,
>>>> Thanks for the email! Verdi, do you want to post this info on the
>>>> contributor forum?
>>>>
>>>> Tyler Downer
>>>> User Advocacte for All Things Firefoxy
>>>>
>>>> On 6/4/13 10:31 AM, Liz Henry wrote:
>>>>> Hi there bugmasters and friends,
>>>>>
>>>>>
>>>>> This Thursday, June 6, we are having a bug triage day for
>>>>> support-related bugs. Here's the description for it:
>>>>>
>>>>> https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO
>>>>>
>>>>> We will be looking at bugs that affect the support community's
>>>>> infrastructure. There are around 600 open bugs for
>>>>> support.mozilla.org.
>>>>>
>>>>> Here's what we can do:
>>>>>
>>>>> --- It may help to clear away some of the older bugs that aren't
>>>>> relevant anymore. If you find a bug that isn't relevant, resolve
>>>>> it. If
>>>>> you're not sure, ask in the #bugmasters irc channel.
>>>>>
>>>>> --- We can request more information for bugs that have been reported,
>>>>> but for which there isn't enough information to know what to do next.
>>>>> Mark these bugs with "needinfo", flagging a person who may know more
>>>>> about the bug. That may be the reporter, a commenter, or a
>>>>> developer or
>>>>> module peer who works on support.mozilla.org.
>>>>>
>>>>> --- 600 bugs is quite a lot! It may be more useful to pick a smaller
>>>>> category from the wiki page that I set up for the triage day. Pick
>>>>> one,
>>>>> and on that wiki page, add your name underneath the category you'd
>>>>> like
>>>>> to triage.
>>>>>
>>>>>
>>>>> I am also inviting the SUMO devs from the #sumodev irc channel and
>>>>> dev-sumo@lists.mozilla.org list. The primary devs are r1cky, mythmon,
>>>>> rdalal, and willkg. Their team's information is here:
>>>>> https://wiki.mozilla.org/Support#Development. As we delve into the
>>>>> mysterious underworld of SUMO, this page may be a useful resource!
>>>>>
>>>>> Kadir, Rosana, and Madelina are from the SUMO team as well. I hope
>>>>> they
>>>>> will be able to join us for a while on Thursday, to give the
>>>>> bug-managing a try!
>>>>>
>>>>> Cheers,
>>>>>
>>>>>
>>>>> Liz
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>
>>
>