From:  Rosana Ardila <rardila@mozilla.com>
Date:  05 Jun 2013 03:19:46 Hong Kong Time
Newsgroup:  news.mozilla.org/mozilla.bugmasters
Subject:  

Re: Support bug day, June 6th

NNTP-Posting-Host:  63.245.216.66

Fantastic!

Thank you so much!

Regards,

Rosana
On 6/4/13 2:11 PM, Tyler Downer wrote:
> Done :)
>
> https://support.mozilla.org/en-US/forums/contributors/709248
>
> Tyler Downer
> User Advocacte for All Things Firefoxy
>
> On 6/4/13 11:48 AM, Rosana Ardila wrote:
>> Thanks for all this Liz!
>>
>> Tyler, it would be great if you can post this, so that our community 
>> gets some time to prepare!
>>
>> Cheers,
>>
>> Rosana
>> On 6/4/13 1:46 PM, Tyler Downer wrote:
>>> Hey Liz,
>>> Thanks for the email! Verdi, do you want to post this info on the 
>>> contributor forum?
>>>
>>> Tyler Downer
>>> User Advocacte for All Things Firefoxy
>>>
>>> On 6/4/13 10:31 AM, Liz Henry wrote:
>>>> Hi there bugmasters and friends,
>>>>
>>>>
>>>> This Thursday, June 6, we are having a bug triage day for
>>>> support-related bugs. Here's the description for it:
>>>>
>>>> https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO
>>>>
>>>> We will be looking at bugs that affect the support community's
>>>> infrastructure. There are around 600 open bugs for 
>>>> support.mozilla.org.
>>>>
>>>> Here's what we can do:
>>>>
>>>> --- It may help to clear away some of the older bugs that aren't
>>>> relevant anymore. If you find a bug that isn't relevant, resolve 
>>>> it. If
>>>> you're not sure, ask in the #bugmasters irc channel.
>>>>
>>>> --- We can request more information for bugs that have been reported,
>>>> but for which there isn't enough information to know what to do next.
>>>> Mark these bugs with "needinfo", flagging a person who may know more
>>>> about the bug. That may be the reporter, a commenter, or a 
>>>> developer or
>>>> module peer who works on support.mozilla.org.
>>>>
>>>> --- 600 bugs is quite a lot!  It may be more useful to pick a smaller
>>>> category from the wiki page that I set up for the triage day. Pick 
>>>> one,
>>>> and on that wiki page, add your name underneath the category you'd 
>>>> like
>>>> to triage.
>>>>
>>>>
>>>> I am also inviting the SUMO devs from the #sumodev irc channel and
>>>> dev-sumo@lists.mozilla.org list. The primary devs are r1cky, mythmon,
>>>> rdalal, and willkg. Their team's information is here:
>>>> https://wiki.mozilla.org/Support#Development.  As we delve into the
>>>> mysterious underworld of SUMO, this page may be a useful resource!
>>>>
>>>> Kadir, Rosana, and Madelina are from the SUMO team as well. I hope 
>>>> they
>>>> will be able to join us for a while on Thursday, to give the
>>>> bug-managing a try!
>>>>
>>>> Cheers,
>>>>
>>>>
>>>> Liz
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>
>