From:  Tyler Downer <tdowner@mozilla.com>
Date:  05 Jun 2013 03:11:31 Hong Kong Time
Newsgroup:  news.mozilla.org/mozilla.bugmasters
Subject:  

Re: Support bug day, June 6th

NNTP-Posting-Host:  63.245.216.66

Done :)

https://support.mozilla.org/en-US/forums/contributors/709248

Tyler Downer
User Advocacte for All Things Firefoxy

On 6/4/13 11:48 AM, Rosana Ardila wrote:
> Thanks for all this Liz!
>
> Tyler, it would be great if you can post this, so that our community 
> gets some time to prepare!
>
> Cheers,
>
> Rosana
> On 6/4/13 1:46 PM, Tyler Downer wrote:
>> Hey Liz,
>> Thanks for the email! Verdi, do you want to post this info on the 
>> contributor forum?
>>
>> Tyler Downer
>> User Advocacte for All Things Firefoxy
>>
>> On 6/4/13 10:31 AM, Liz Henry wrote:
>>> Hi there bugmasters and friends,
>>>
>>>
>>> This Thursday, June 6, we are having a bug triage day for
>>> support-related bugs. Here's the description for it:
>>>
>>> https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO
>>>
>>> We will be looking at bugs that affect the support community's
>>> infrastructure. There are around 600 open bugs for support.mozilla.org.
>>>
>>> Here's what we can do:
>>>
>>> --- It may help to clear away some of the older bugs that aren't
>>> relevant anymore. If you find a bug that isn't relevant, resolve it. If
>>> you're not sure, ask in the #bugmasters irc channel.
>>>
>>> --- We can request more information for bugs that have been reported,
>>> but for which there isn't enough information to know what to do next.
>>> Mark these bugs with "needinfo", flagging a person who may know more
>>> about the bug. That may be the reporter, a commenter, or a developer or
>>> module peer who works on support.mozilla.org.
>>>
>>> --- 600 bugs is quite a lot!  It may be more useful to pick a smaller
>>> category from the wiki page that I set up for the triage day. Pick one,
>>> and on that wiki page, add your name underneath the category you'd like
>>> to triage.
>>>
>>>
>>> I am also inviting the SUMO devs from the #sumodev irc channel and
>>> dev-sumo@lists.mozilla.org list. The primary devs are r1cky, mythmon,
>>> rdalal, and willkg. Their team's information is here:
>>> https://wiki.mozilla.org/Support#Development.  As we delve into the
>>> mysterious underworld of SUMO, this page may be a useful resource!
>>>
>>> Kadir, Rosana, and Madelina are from the SUMO team as well. I hope they
>>> will be able to join us for a while on Thursday, to give the
>>> bug-managing a try!
>>>
>>> Cheers,
>>>
>>>
>>> Liz
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>
>