From:  Rosana Ardila <rardila@mozilla.com>
Date:  05 Jun 2013 02:48:59 Hong Kong Time
Newsgroup:  news.mozilla.org/mozilla.bugmasters
Subject:  

Re: Support bug day, June 6th

NNTP-Posting-Host:  63.245.216.66

Thanks for all this Liz!

Tyler, it would be great if you can post this, so that our community 
gets some time to prepare!

Cheers,

Rosana
On 6/4/13 1:46 PM, Tyler Downer wrote:
> Hey Liz,
> Thanks for the email! Verdi, do you want to post this info on the 
> contributor forum?
>
> Tyler Downer
> User Advocacte for All Things Firefoxy
>
> On 6/4/13 10:31 AM, Liz Henry wrote:
>> Hi there bugmasters and friends,
>>
>>
>> This Thursday, June 6, we are having a bug triage day for
>> support-related bugs. Here's the description for it:
>>
>> https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO
>>
>> We will be looking at bugs that affect the support community's
>> infrastructure. There are around 600 open bugs for support.mozilla.org.
>>
>> Here's what we can do:
>>
>> --- It may help to clear away some of the older bugs that aren't
>> relevant anymore. If you find a bug that isn't relevant, resolve it. If
>> you're not sure, ask in the #bugmasters irc channel.
>>
>> --- We can request more information for bugs that have been reported,
>> but for which there isn't enough information to know what to do next.
>> Mark these bugs with "needinfo", flagging a person who may know more
>> about the bug. That may be the reporter, a commenter, or a developer or
>> module peer who works on support.mozilla.org.
>>
>> --- 600 bugs is quite a lot!  It may be more useful to pick a smaller
>> category from the wiki page that I set up for the triage day. Pick one,
>> and on that wiki page, add your name underneath the category you'd like
>> to triage.
>>
>>
>> I am also inviting the SUMO devs from the #sumodev irc channel and
>> dev-sumo@lists.mozilla.org list. The primary devs are r1cky, mythmon,
>> rdalal, and willkg. Their team's information is here:
>> https://wiki.mozilla.org/Support#Development.  As we delve into the
>> mysterious underworld of SUMO, this page may be a useful resource!
>>
>> Kadir, Rosana, and Madelina are from the SUMO team as well. I hope they
>> will be able to join us for a while on Thursday, to give the
>> bug-managing a try!
>>
>> Cheers,
>>
>>
>> Liz
>>
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>