From:  Tyler Downer <tdowner@mozilla.com>
Date:  05 Jun 2013 02:46:48 Hong Kong Time
Newsgroup:  news.mozilla.org/mozilla.bugmasters
Subject:  

Re: Support bug day, June 6th

NNTP-Posting-Host:  63.245.216.66

Hey Liz,
Thanks for the email! Verdi, do you want to post this info on the 
contributor forum?

Tyler Downer
User Advocacte for All Things Firefoxy

On 6/4/13 10:31 AM, Liz Henry wrote:
> Hi there bugmasters and friends,
>
>
> This Thursday, June 6, we are having a bug triage day for
> support-related bugs. Here's the description for it:
>
> https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO
>
> We will be looking at bugs that affect the support community's
> infrastructure. There are around 600 open bugs for support.mozilla.org.
>
> Here's what we can do:
>
> --- It may help to clear away some of the older bugs that aren't
> relevant anymore. If you find a bug that isn't relevant, resolve it. If
> you're not sure, ask in the #bugmasters irc channel.
>
> --- We can request more information for bugs that have been reported,
> but for which there isn't enough information to know what to do next.
> Mark these bugs with "needinfo", flagging a person who may know more
> about the bug. That may be the reporter, a commenter, or a developer or
> module peer who works on support.mozilla.org.
>
> --- 600 bugs is quite a lot!  It may be more useful to pick a smaller
> category from the wiki page that I set up for the triage day. Pick one,
> and on that wiki page, add your name underneath the category you'd like
> to triage.
>
>
> I am also inviting the SUMO devs from the #sumodev irc channel and
> dev-sumo@lists.mozilla.org list. The primary devs are r1cky, mythmon,
> rdalal, and willkg. Their team's information is here:
> https://wiki.mozilla.org/Support#Development.  As we delve into the
> mysterious underworld of SUMO, this page may be a useful resource!
>
> Kadir, Rosana, and Madelina are from the SUMO team as well. I hope they
> will be able to join us for a while on Thursday, to give the
> bug-managing a try!
>
> Cheers,
>
>
> Liz
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