From:  Liz Henry <lhenry@mozilla.com>
Date:  05 Jun 2013 01:31:01 Hong Kong Time
Newsgroup:  news.mozilla.org/mozilla.bugmasters
Subject:  

Support bug day, June 6th

NNTP-Posting-Host:  63.245.216.66

Hi there bugmasters and friends,


This Thursday, June 6, we are having a bug triage day for
support-related bugs. Here's the description for it:

https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO

We will be looking at bugs that affect the support community's
infrastructure. There are around 600 open bugs for support.mozilla.org.

Here's what we can do:

--- It may help to clear away some of the older bugs that aren't
relevant anymore. If you find a bug that isn't relevant, resolve it. If
you're not sure, ask in the #bugmasters irc channel.

--- We can request more information for bugs that have been reported,
but for which there isn't enough information to know what to do next.
Mark these bugs with "needinfo", flagging a person who may know more
about the bug. That may be the reporter, a commenter, or a developer or
module peer who works on support.mozilla.org.

--- 600 bugs is quite a lot!  It may be more useful to pick a smaller
category from the wiki page that I set up for the triage day. Pick one,
and on that wiki page, add your name underneath the category you'd like
to triage.


I am also inviting the SUMO devs from the #sumodev irc channel and
dev-sumo@lists.mozilla.org list. The primary devs are r1cky, mythmon,
rdalal, and willkg. Their team's information is here:
https://wiki.mozilla.org/Support#Development.  As we delve into the
mysterious underworld of SUMO, this page may be a useful resource!

Kadir, Rosana, and Madelina are from the SUMO team as well. I hope they
will be able to join us for a while on Thursday, to give the
bug-managing a try!

Cheers,


Liz










-- 
Liz Henry
lhenry@mozilla.com