From:  Credit and Collection News <news@creditandcollectionnews.com>
Date:  29 Nov 2018 02:02:35 Hong Kong Time
Newsgroup:  news.mozilla.org/mozilla.apis
Subject:  

Outbound Dialing Solutions to Improve Contact Strategies and Combat Call Blocking

NNTP-Posting-Host:  63.245.210.105



  
    
    
    Neustar
    
    
  
  
  Neustar Risk Solutions
 
 
Outbound Dialing Solutions to Improve Contact Strategies and Combat Call Blocking
 
   

Collections organizations face many operational challenges when attempting to contact their customers. Call blocking and spam-mislabeling are jeopardizing industry contact rates; 78% of credit and collections companies report their calls being blocked and 74% report their calls being mislabeled as spam.1 In addition, the credit bureau and demographic data traditionally used for consumer contact strategies typically emphasize quantity over quality. This results in stale data, major gaps in coverage, and lack of insight into phone behavior, such as the best time to call and best phone number to use to reach a customer.

Use these free resources to learn how collections organizations can significantly improve their contact rates:

  • Mitigate call-blocking and spam-mislabeling, and ensure consistent caller ID display
  • Fill in CRM gaps and optimize which phones to dial with proactive CRM data management
  • Improve outbound dialing efficiency and right-party contact rates with highly predictive phone intelligence on activity and usage
  • Gain insight into when phones are most active, by day and by hour

 

Photo: screenshot of webinar

ON-DEMAND WEBINAR

How to Optimize Your Dialing Operations While Combating Call Blocking

Neustar's comprehensive approach to helping contact centers reach more customers addresses every aspect of outbound dialing. We offer solutions that proactively push changes in CRM records to your database, plus the robust phone intelligence you need to improve dialing efficiency and increase right-party contact rates. All while protecting your brand identity and reputation.

Watch Webinar →

 

 

Photo: call center headset with phone

WHITE PAPER

Transforming the Contact Center to Reach More Customers

We address every aspect of outbound dialing-from proactively pushing changes in CRM records to your database, to ensuring you have the unique phone intelligence needed to improve your outbound dialing efficiency and right party contact rates, all while protecting your brand identity and reputation. We grow and guard your business through an industry-leading set of outbound dialing solutions that both optimize your dialing strategies for better ROI, and mitigate the financial and brand risks of fraud and TCPA compliance violations.

Download Now →

 

 

Photo: toolkit icons

TOOLKIT

Contact Center Efficiency

In this toolkit, we've provided worksheets and questionnaires to help you assess your contact center's maturity with regard to:

  • Contact data and compliance management for both inbound and outbound operations
  • Data integrity and how it can improve operational efficiency
  • Reducing customer friction (and contact center risk) by understanding the customer's journey
Download Toolkit →

 

Please email us at risk@team.neustar or call 1-855-898-0036, ext. 4 to speak with our solutions team.

 

1. ACA Survey Report: The Impact of Call-blocking and Labeling Technologies on the Accounts Receivable Industry

 

   
 






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