Collections organizations face many operational challenges when attempting to contact their customers. Call blocking and spam-mislabeling are jeopardizing industry contact rates; 78% of credit and collections companies report their calls being blocked and 74% report their calls being mislabeled as spam.1 In addition, the credit bureau and demographic data traditionally used for consumer contact strategies typically emphasize quantity over quality. This results in stale data, major gaps in coverage, and lack of insight into phone behavior, such as the best time to call and best phone number to use to reach a customer.
Use these free resources to learn how collections organizations can significantly improve their contact rates:
- Mitigate call-blocking and spam-mislabeling, and ensure consistent caller ID display
- Fill in CRM gaps and optimize which phones to dial with proactive CRM data management
- Improve outbound dialing efficiency and right-party contact rates with highly predictive phone intelligence on activity and usage
- Gain insight into when phones are most active, by day and by hour
How to Optimize Your Dialing Operations While Combating Call Blocking
Neustar's comprehensive approach to helping contact centers reach more customers addresses every aspect of outbound dialing. We offer solutions that proactively push changes in CRM records to your database, plus the robust phone intelligence you need to improve dialing efficiency and increase right-party contact rates. All while protecting your brand identity and reputation.
Transforming the Contact Center to Reach More Customers
We address every aspect of outbound dialing-from proactively pushing changes in CRM records to your database, to ensuring you have the unique phone intelligence needed to improve your outbound dialing efficiency and right party contact rates, all while protecting your brand identity and reputation. We grow and guard your business through an industry-leading set of outbound dialing solutions that both optimize your dialing strategies for better ROI, and mitigate the financial and brand risks of fraud and TCPA compliance violations.
Contact Center Efficiency
In this toolkit, we've provided worksheets and questionnaires to help you assess your contact center's maturity with regard to:
Please email us at firstname.lastname@example.org or call 1-855-898-0036, ext. 4 to speak with our solutions team.
1. ACA Survey Report: The Impact of Call-blocking and Labeling Technologies on the Accounts Receivable Industry