debt, the opposite of profit, unfortunately, is part of doing business.
needs to be managed to a minimum to ensure the company stays on the right track
added investment, improving collection adds substantially to the bottom line.
Effective managers now view the credit and collection function as an
overlooked profit maker.
Being able to extend the right amount of credit to
the right accounts can expand sales and profits at almost no expense.
That is why neglecting to manage credit and collection is like
your own business.
companies, a well-trained employee means optimal resource utilization, increased
cash conversion, reduced credit risk and excellent return on
therefore invite you to our Seminar on CREDIT
MANAGEMENT, DEBT COLLECTION AND ACCOUNTS RECEIVABLES that will be
held on 4th-5th
OCTOBER, 2018 AT THE SAROVA WHITESANDS BEACH RESORT & SPA, MOMBASA,
practical 2-day training course will show you how to improve your organization’s
processes to increase the efficiency of credit collection. We look at how to
best deal with customer excuses and manage disputed accounts correctly, and how
to successfully negotiate repayment arrangements. With an abundance of practical
and engaging collection and negotiation scenarios this program is designed to
tutor new collectors and at the same time stands as a refresher for the more
Sarova Whitesands Beach Resort & Spa, Mombasa, Kenya.
Ksh. 38,200 inclusive of 2 days attendance, buffet meals, teas,
seminar kit and taxes.
organizations can claim reimbursement of fee paid in accordance
with NITA Rules.
Pay Scheme: Organizations
sponsoring 3 participants get the 4th to attend free.
Accounts Receivable adds value to your organization
The role and purpose of credit in business
• Defining the
three stages of credit
• The role of accounts receivable
and debt collection in the supply chain
Practical Exercise: KPIs for a successful accounts
Critical elements of a successful credit
• Developing an effective credit policy
• Creating credit policies that work with your
• Designing a good credit application and
critical terms to include
• Managing the risk of
Exercise: Debt escalation procedures
Assessing a customer’s
creditworthiness: Your checklist
• Understanding the
types of information available about your customers
Analyzing both financial and non-financial information
Trade references and third party reports
• How to analyze
the balance sheets of key customers
• Field sales reports
and customer visits
• Practical Exercise: Detecting early warning signs and
acting upon them
Customer communication and disputed
• Customer profiling: What is your customer's
mindset? Why do they not pay on time?
• Dealing with
• Managing disputed accounts
• How to negotiate with
Exercise: to improve the success of your debt collection
performance, efficiency, and accuracy in your processes
Maximising staff productivity and collections
the efficiency of your credit collection
• How to set up
efficient and user-friendly filing and records systems
Minimising fraud in accounts receivable
• Practical Exercise: Establishing key performance measures
for credit management
Examining how and when to take legal
• Important factors to consider before taking
• Using the Disputes
• Court proceedings: Information capsules,
interlocutory steps, timeframes and documentation
• Practical Exercise: Enforcement options: What is the best
way to get paid?
to Insolvency for Credit Managers
• What happens if a
customer goes into liquidation or bankrupt?
payments: Where are you in the queue?
• Practical Exercise: Working with liquidators and
is a very important Seminar for all personnel who act as
Credit Controllers, Managers & Supervisors
Accounts Receivable Officers, Supervisors & Clerks
Anyone with accounts receivable and credit collection responsibility
Customer Care Department
Staff Members Willing To Refresh Their Credit Management Skills
input & presentation
Q&A (Question and Answer)
better understanding of the credit assessment policy and its control
mechanism, which covers credit evaluation and credit limit review, would lay
down a strong foundation to manage your company’s risks to minimize bad
successful completion of this program, participants will receive a Certificate
learnt how to engage better with customers. Overall, it is an excellent
Control Officer, Michael Muciri
“I got to learn what I
needed which is the strategies and effectiveness of debt collection.” –Manager, Janet
the course, I now see the importance of credit control to a company. I learned
about strategies of collection through this training and all areas covered were
Accountant, Cedric Angwenyi
slots are available for this Event, Book Early.
more information on participation, contact Catherine.
Towers - 4th Floor, Suite 4A
Street, CBD Nairobi
Box 12269 - 00100, Nairobi Kenya
line: +254 722 533 771 (or) +254 700 221 221
020 222 54 39
+254 729 236 920
Professionalism in Corporate Training**’*
Trainers - No. TRN/1383
unsubscribe, please send STOP